How do I return an item? Our Return Policy We gladly accept returns for a period of 7 days if received in original packaging and in original condition accompanied by a receipt for a full refund of the piece price. You need to call us on 310-836-4992 first and receive an authorization code which must be included on the box. If art is sent without this code, it will not be accepted. Shipping or custom framing charges will be deducted from the refunded amount. Our show and special orders policies supercede our 7 day return policy. If pieces are returned within the 7 day period, the order will still be subject to any cancellation fees associated with the layaway, show, or special order policies including fees such as handling, shipping, restoration, and custom framing. Orders for pieces not in stock that must be special ordered from the studio will be subject to a 50% fee, as they are non-returnable to the studio. Please inspect all artwork upon delivery. The gallery must be notified in writing accompanied by photos of any issues within the 7 day return policy should there be a problem with the order for any reparations to occur. Art bought via special order or during special events is non-refundable. Layaway orders will be subject to their cancellation fees/policies.